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Customer Success Story

How The North Face EMEA Boosted Sales With 73% Knowledge Gains

By using Wranx to deliver multilingual microlearning across Europe, The North Face EMEA strengthened product knowledge and saw a direct uplift in customer purchases.

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73%

Increase in Product Knowledge

50%

Increase in Items Per Basket

80%

Improved CBM Scores

87%

Saw Role Improvement

The Challenge

Training a Dispersed, Multilingual Workforce

With stores across Europe and a large, diverse product range, The North Face EMEA needed to:

  • Deliver consistent product training in multiple languages
  • Improve customer experience and drive revenue through better in-store conversations
  • Provide a scalable, mobile-friendly learning solution
  • Equip teams with knowledge while fitting into busy retail schedules
The Solution

Training a Dispersed, Multilingual Workforce

With stores across Europe and a large, diverse product range, The North Face EMEA needed to:

  • Create custom product training modules using spaced repetition
  • Deliver bite-sized daily drills available on desktop and mobile
  • Customize the dashboard and learning portal to reflect the brand
  • Build a media hub with on-demand resources
  • Automatically detect knowledge gaps and deliver tailored content
Measurable Results

Wranx enabled The North Face EMEA to deliver impactful, accessible learning across regions resulting in higher knowledge retention, more confident staff, and better customer outcomes.

We’ve had a really positive experience with Wranx. Not only do our employees enjoy completing the short drills, they have been motivated by the gamification features on the app. Using this platform has had a direct impact on our customers, as a higher level of training has ensured they have an enjoyable experience in store. The uplift in sales is clear, as customers have said that their purchase decisions were influenced by our store colleague’s advanced product knowledge!
Senior Brand Education Manager The North Face EMEA

Key Outcomes

73% Increase in Knowledge Retention

Employees learned and retained more product information

50% More Items Per Basket

Better product conversations led to bigger purchases

Multilingual, Region-Specific Deployment

Training rolled out seamlessly across EMEA

80% Improved Certainty-Based Marking Scores

Greater confidence and accuracy on the shop floor

Personalized Learning Paths

Knowledge gaps automatically triggered tailored content

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Ready to Transform Your Training?

See how Wranx can deliver similar results for your organization with our tailored microlearning solutions.

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