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Customer Success Story

How L’Oréal Matrix Improved Product Knowledge Across Remote Teams

With Wranx microlearning, Matrix delivered personalized, bite-sized product training that boosted confidence, improved communication, and drove consistent team engagement.

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87%

Learner Engagement

100%

Said Wranx Improved Their Role

2-3 min

Daily Learning Time

76%

Mobile Logins

The Challenge

Training Remote Teams in a Fast-Moving Industry

Matrix, a professional haircare brand within L’Oréal’s Professional Products Division, needed to:

  • Train distributed teams operating under a distributor-direct model
  • Provide continuous product knowledge updates for a fast-evolving catalog
  • Complement in-person training for salon professionals
  • Ensure consistent messaging and learner confidence
The Solution

Training Remote Teams in a Fast-Moving Industry

Matrix, a professional haircare brand within L’Oréal’s Professional Products Division, needed to:

  • Created bespoke product training for sales teams, store educators, and internal staff
  • Transformed existing materials into short daily drills (10–12 questions per day)
  • Delivered modules monthly with automated reminders to maintain momentum
  • Provided full mobile accessibility for learning anytime, anywhere
Measurable Results

The Wranx platform helped Matrix create a scalable, engaging learning experience—tailored to the demands of a mobile, distributed workforce.

The Wranx team are super organised and professional and have hand-held us from pilot to launch which has been seamless. It’s 2 minutes, low commitment, low cost and improves brand communication. The gamification and internal want for success between teams has also driven engagement, with success and recognition being a driving force to keep improving their scores.
Deborah Lees National Education Manager, Matrix, L’Oréal

Key Outcomes

87% Learner Engagement

Training was consistently completed by the majority of the team

100% Said Wranx Helped Their Role

Every learner reported better job confidence and communication

76% Mobile Usage

Most logins occurred on mobile devices – flexible and convenient

Peak Activity Between 6–8 AM

Learners engaged early with training that fit naturally into their day

Gamified Format Drove Participation

Leaderboards and friendly competition fueled motivation

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