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Customer Success Story

How IGT Eliminated Misinformation With Microlearning-Driven Compliance

IGT replaced annual compliance sign-off with daily two-minute drills, closing the gap between what teams had read and what they could actually recall on the floor.

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98%

Learner Engagement

100%

Improvement in Product Knowledge

2-3 min

Daily Learning Time

The Challenge

Compliance That Had to Stick, Not Just Be Signed

Operating across tightly regulated gaming markets, IGT needed to:

  • Ensure every team member could recall regulatory detail on demand, not just complete an annual module
  • Eliminate the misinformation that crept in between refresher sessions
  • Prove to regulators that knowledge was current, measured, and improving
  • Deliver consistent training across jurisdictions with different rule sets
The Solution

Compliance That Had to Stick, Not Just Be Signed

Operating across tightly regulated gaming markets, IGT needed to:

  • Convert compliance documentation into 2–3 minute daily drills using spaced repetition
  • Apply certainty-based marking to surface confidently held misinformation
  • Segment content by jurisdiction so teams only saw the rules that applied to them
  • Track knowledge by topic and team through live dashboards and exportable reports
Measurable Results

Compliance stopped being an annual event and became a daily habit, with the evidence trail to prove it.

Wranx came across as having a highly commercial approach, rather than viewing things from a purely L&D point of view. Adding Wranx to our training mix focused the teams we support in a fun and effective way.
Joseph Guillory State Sales Trainer, IGT

Key Outcomes

98% Learner Engagement

Near-universal daily participation across teams

100% Improvement in Product Knowledge

Post-assessment scores doubled against baseline

Confident Misinformation Surfaced

Certainty-based marking found what plain scoring missed

Jurisdiction-Aware Content

Teams saw only the rules that applied to their market

Audit-Ready Evidence

Exportable proof of current, measured knowledge

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