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Customer Success Story

How Coachworks Boosted Profit per Employee by 48% Using Wranx

By integrating Wranx into their blended training strategy, Coachworks increased knowledge retention by 125% and drove a 48% rise in profit per employee.

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48%

Increase in Profit per Employee

100%

Custom Content

125%

Knowledge Growth

The Challenge

Sustaining Performance Without Ongoing Coaching

Coachworks launched its “Drive 5” program to improve performance across automotive retail teams. However, once human coaching tapered off, client performance gains began to decline. The team needed:

  • A scalable, digital solution to reinforce key learnings
  • A way to sustain performance without increasing headcount
  • Tools to identify knowledge gaps and personalize learning
The Solution

Sustaining Performance Without Ongoing Coaching

Coachworks launched its “Drive 5” program to improve performance across automotive retail teams. However, once human coaching tapered off, client performance gains began to decline. The team needed:

  • Convert Drive 5 materials into short daily drills using Spaced Repetition
  • Implement Certainty-Based Marking to measure both accuracy and confidence
  • Blend in-person workshops with app-based knowledge reinforcement
  • Track learner performance and engagement through detailed analytics
Measurable Results

The Wranx platform helped Coachworks scale knowledge across sales and aftersales teams, resulting in a measurable impact on business performance.

Wranx came across as having a highly commercial approach, rather than viewing things from a purely L&D point of view. Adding Wranx as part of our training mix has ramped up the value of what we offer; reduced the cost of accessing our support; increased end client return on investment; and focused the teams that we are supporting in a fun and effective way.
Programme Director Coachworks

Key Outcomes

48% Profit Increase per Employee

Direct business gains linked to improved knowledge retention

125% Knowledge Growth

Sales and aftersales teams significantly boosted product understanding

Blended Digital + On-Site Delivery

Microlearning complemented live coaching and workshops

Certainty-Based Marking (CBM)

Helped distinguish misinformed vs. confident learners

Improved Focus and Engagement

Gamified daily drills encouraged consistent participation

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See how Wranx can deliver similar results for your organization with our tailored microlearning solutions.

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