Training tips that triumph
Memory science, microlearning and what actually makes workplace training stick.
An interview with Tata Steel Europe
We recently sat down with Andrew Barker, Head of Academy at Tata Steel Europe. He spoke to us about the positive impact Wranx has generated for Tata Steel Europe and the learning benefits our platform has had for employees.
Annual user and client survey results! (2018)
Each year, we conduct an annual user and client survey in order to collect feedback surrounding our platform and service. After running the surveys for 3 months, we recently closed them and collated all the data – and we were ecstatic with the results!
Annual User and Client Survey Results (2019)
Each year, we conduct an annual user and client survey in order to collect feedback surrounding our platform and service. After running the surveys for three months, we recently closed them and collated all the data – we saw an improvement in scores on nearly all of the questions, compared to the results from 2018!
Authoring made easy: Introducing Wranx Create
We are pleased to announce the release of our authoring tool – Wranx Create! In addition to our existing bespoke content service, we now offer the functionality for organisations to create and publish their own engaging microlearning content with ease. Combined with the science of Spaced Repetition, you can ensure that the training you curate
Best Advance in Technology for Testing & Learning Evaluation!
Wranx’s most recent recognition is by the Brandon Hall Group in their Excellence in Technology Awards. The Team picked up the bronze award in the category of ‘Best Advance in Technology for Testing or Learning Evaluation’, which is due to our work with Certainty Based Marking (CBM) assessments.
Bridging the gender gap: how InnovateHer are making a difference
The gender gap within the STEM sector is a significant issue at the moment, with women being underrepresented in science, technology, engineering and maths related occupations, making up only 14.4% of all people working in STEM in the UK. Currently, in the North West, only 19% of technical roles are female!
Contact centre basics which drive efficiency
In order to run a successful contact centre, operational efficiency needs to be continuously upheld. There are different components to contact centre efficiency, including: how your staff interact with customers, how streamlined procedures are and whether operations are running in a cost-effective manner that does not impact the customer’s experience.
Dealing with vulnerable customers and complaints in contact centres
No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of individuals, which include vulnerable customers. But what is a vulnerable customer? Customer vulnerability is described as the way in which someone’s ability to participate in society can be affected by certain factors. These factors might include:
Developing product knowledge training through microlearning
Your company might have great salespeople, but if they don’t know their stuff about your products or services then you’re not going to make sales – or at least not as many as you should. Of course, your salespeople need to be able to answer any questions that potential customers put to them, but they also need to be able to convey the depth of knowledge and confidence that goes with that.
DevLearn 2019: What to know and where to begin
The DevLearn Conference and Expo 2019, based in Las Vegas, is all about the latest innovations in learning technologies and showcasing the future of L&D. With more than 150 exhibitors, 3,500 attendees and 250 learning activities, industry events such as DevLearn can be overwhelming – especially if this is your first one! Whatever your role
E-learning for salespeople cuts down the levels of product complexity
An interview with Jeff Philips, Donnelly Financial Solutions
Five signs your employees need to improve their product knowledge
Strong product knowledge among employees is crucial for an organisation’s success. Knowing your own product and being able to talk about it confidently creates a better customer experience. Can you imagine trying to sell a product that you know very little about? There are many aspects to a product that are important to know, such as:
Reading about it is the easy part
See what daily retrieval practice looks like running on your own training content.