Training tips that triumph
Memory science, microlearning and what actually makes workplace training stick.
How to transition from formal training to a more blended, digital approach
In the modern age of rapid technological developments, it’s important for businesses to adopt a method of employee training that is fast-paced and can provide the flexibility and efficiency needed to stay ahead of the game.
Best practices to effectively onboard contact centre staff
A successful onboarding strategy is vital for any employee in a new job role. Studies have demonstrated how an effective programme can improve employee knowledge retention by 25%. Alongside this, effective onboarding increases satisfaction, engagement and the time-to-productivity ratio of a workforce. Good onboarding is particularly important for contact centres due to high agent turnover being a
How to exceed customer expectations and improve satisfaction in retail
The customer experience is a customer’s perception of how a company treats them. These perceptions affect their behavior and drives their loyalty. It is imperative for retail stores to offer a high-quality consumer experience – loyal customers are what sustains a business by increasing sales and creating a positive brand reputation.
Wranx has been shortlisted for the Learning Awards!
The Learning and Performance Institute (LPI) selects finalists each year for the annual Learning Awards, which celebrates the sector’s greatest achievements in learning. Each year they receive a record number of submissions from over 50 countries around the world for the 17 categories, which recognise a range of learning professionals, companies and platforms.
Product knowledge: increasing sales
Why is product knowledge a powerful skill for salespeople to possess? The simple reason is: the more you know, the more you sell. A study found that found that 89% of customers get frustrated because they need to repeat their issues to multiple representatives. Moreover, another study found that 87% of customers think brands need to put more
5 signs your employee compliance training is failing
The purpose of compliance training for employees is to aid their understanding of the legal boundaries within which their company operates. Compliance training is directed by regulation and policies, demonstrating to employees which laws are relevant to their job roles and what ones should be adhered to.
A look back at Learning Technologies 2018
It was just over a week ago that we sponsored and exhibited at Learning Technologies 2018 and what a busy two days it was! Now that we’ve recovered from the event, we thought we’d reflect on another great year there.
Why is knowledge retention important in business?
Have you ever walked out of a training session and realised you’ve already forgotten some of the information you were told? If you think not, perhaps you’ve just forgotten that too?
Wranx complements your current training stack
Expand the value of the training you deliver. Training is an integral part of every organisation and the trainers are at its heart. Their in-depth knowledge of their organisation, of its services and products, provides measurable benefits in areas of employee productivity and efficiency. This highlights the need for L&D in any organisation looking towards its future.
Quick ways to improve your product knowledge training
Good product knowledge is invaluable to a company due to it being a contributor to the growth and sustainability of an organisation. Product knowledge is an important sales skill and equates to higher profits and revenues as knowledgeable employees are able to build stronger relationships with customers through their accuracy of specific products, therefore gaining
PRESS RELEASE: Gateshead College partners with Wranx to deliver Functional Skills training
Gateshead College, rated by Ofsted as Outstanding in 2015, has partnered with Wranx to collaborate on a new delivery method for Functional Skills training.
Certainty Based Marking and how it improves employee training
Have you ever been uncertain of an answer for a multiple-choice test question, so guessed and got it right? It’s almost certain that you have – and therein lies the problem with traditional multiple-choice assessment. The learner’s knowledge appears to be sufficient for them to move on to a new area for learning, even though
Reading about it is the easy part
See what daily retrieval practice looks like running on your own training content.