Training tips that triumph
Memory science, microlearning and what actually makes workplace training stick.
What should be included in customer service training?
In recent years, organisation s have placed a heavy focus on the customer experience (CX), and the desire to improve this will continue to growas wemove into 2020. The growth of technology is fast-paced, allowing it to improve the CX and make it the best it can possibly be online and in-store. For example, the
Why is compliance training so important?
No matter what industry your organisation is in, legal and regulatory compliance is essential to protect it and your employees. Therefore, it’s important your employees are well-trained for it. This is particularly relevant for the finance sector, as the increasing demand for digital services, such as online banking, has changed regulations and increased the need for compliance. ‘Compliance’ is a broad term for the various regulations that affect businesses, such as health and safety, corrupt practices and social responsibility.
Wranx has been named as part of Training Industry, Inc.’s 2019 Training Delivery Watch List!
Annually, Training Industry, Inc. compile lists of the Top 20 Training Companies based on extensive research and analysis of companies around the world. These lists are broken down further into a variety of categories, such as ‘assessment and evaluation’, ‘authoring tool’, ‘sales training’ and many more.
Wranx has been shortlisted for the UK Business Tech Awards!
We are delighted to announce that Wranx has been shortlisted for the UK Business Tech Awards, for the category ‘Best Use of Innovation’.
Wranx has made LCR Tech Climbers 2019 List!
We are delighted to announce that Wranx has made the Liverpool City Region (LCR) Tech Climbers 2019 list!
Wranx is sponsoring Learning Technologies 2018!
Do you know how fast information travels in the brain? It’s 268 miles per hour. If you’re attending Learning Technologies at the end of this month, come and ask us why this is important!
Wranx is sponsoring the Future of the Contact Centre Conference!
We are pleased to announce that our first event of 2020 is the Future of the Contact Centre Conference! The conference will take place on February 13th at the Victoria Park Plaza Hotel in London, where we will be sponsoring and exhibiting.
Wranx returns to Learning Technologies for the fourth year running!
We are, once again, returning to Europe’s largest technology and learning exhibition and conference: Learning Technologies! If you’re coming along to the ExCel London in February, make sure you visit us at Stand K50, where we will be demoing our platform’s brand new user interface on giant iTabs.
Wranx shortlisted for Learning Technologies Awards 2019
We are delighted to be shortlisted for the 2019 Learning Technologies awards!
Is e-learning the right choice for your business?
Online learning has rapidly increased in popularity in the last two decades, as many industries have embraced new methods of learning and development that reflect the realities of 21st century living. In fact, 99% of course administrators have seen increased demand for online learning in recent years! This has only been amplified by the effects
How Spaced Repetition improves memory
Knowledge retention is difficult. Research shows that just 20 minutes after learning something new, 40% of that information is forgotten. After six days, just 23% of knowledge is retained. Luckily, every time we repeat a training session, we reinforce our knowledge of that information. Neuroscience shows that our brains work well with regular, repeated exposure
How to improve customer service skills in retail
The importance of great customer service skills often gets overlooked, but you should never underestimate the value of them – they are what creates loyal customers. If people have poor experiences in store, they are guaranteed to shop elsewhere.
Reading about it is the easy part
See what daily retrieval practice looks like running on your own training content.