Microlearning
158 articles on Microlearning.
Learning in a digital age: What innovations and trends could impact your business?
Technology is continuing to improve and has shown to be a leading cause of disruption in business over the recent years. Businesses are slowly beginning to adopt various innovative technologies in order to keep ahead of digital disruption and future-proof their business..
How to improve your customer retention strategy
Customer retention refers to the ability of a company or product to retain its customers over a specified period. A high customer retention rate is positive, as this means customers tend to return and continue to buy. Therefore, a strong retention strategy is key to growing a business and increasing revenue.
An interview with HomeAway
HomeAway is a vacation rental marketplace with more than 1,000,000 rental listings in 190 countries. Founded in 2005, the company is now part of Expedia and is headquartered in Austin, Texas, USA. We recently sat down with Catherine Osborne, Senior Manager of Global Content and Education, who spoke to us about the significant impact Wranx has had on the learning and development of their
Is your retail training enhancing employee performance?
Employee training is an incredibly important investment. According to Training Magazine’s 2018 Training Industry Report, training expenditures in the USA, including payroll and spending on external products and services, amounted to $87.6 billion.
How Wranx unlocks the value of your training materials: a guide to content conversion
As part of our service at Wranx, we aim to make your onboarding experience as seamless as possible, ensuring you are supported every step of the way.
How to transition from formal training to a more blended, digital approach
In the modern age of rapid technological developments, it’s important for businesses to adopt a method of employee training that is fast-paced and can provide the flexibility and efficiency needed to stay ahead of the game.
Best practices to effectively onboard contact centre staff
A successful onboarding strategy is vital for any employee in a new job role. Studies have demonstrated how an effective programme can improve employee knowledge retention by 25%. Alongside this, effective onboarding increases satisfaction, engagement and the time-to-productivity ratio of a workforce. Good onboarding is particularly important for contact centres due to high agent turnover being a
How to exceed customer expectations and improve satisfaction in retail
The customer experience is a customer’s perception of how a company treats them. These perceptions affect their behavior and drives their loyalty. It is imperative for retail stores to offer a high-quality consumer experience – loyal customers are what sustains a business by increasing sales and creating a positive brand reputation.
Wranx has been shortlisted for the Learning Awards!
The Learning and Performance Institute (LPI) selects finalists each year for the annual Learning Awards, which celebrates the sector’s greatest achievements in learning. Each year they receive a record number of submissions from over 50 countries around the world for the 17 categories, which recognise a range of learning professionals, companies and platforms.
Product knowledge: increasing sales
Why is product knowledge a powerful skill for salespeople to possess? The simple reason is: the more you know, the more you sell. A study found that found that 89% of customers get frustrated because they need to repeat their issues to multiple representatives. Moreover, another study found that 87% of customers think brands need to put more
5 signs your employee compliance training is failing
The purpose of compliance training for employees is to aid their understanding of the legal boundaries within which their company operates. Compliance training is directed by regulation and policies, demonstrating to employees which laws are relevant to their job roles and what ones should be adhered to.
A look back at Learning Technologies 2018
It was just over a week ago that we sponsored and exhibited at Learning Technologies 2018 and what a busy two days it was! Now that we’ve recovered from the event, we thought we’d reflect on another great year there.
Reading about it is the easy part
See what daily retrieval practice looks like running on your own training content.